Sales & Shipping Policy

TAXES

All sales are subject to the Canadian Goods & Services Tax (GST) which is currently 5% of purchase value.  In addition, Ontario customers will be taxed another 8% Provincial Sales Tax (PST).  Although these charges are initially collected by Bahiya Collections, they are remitted to the Canadian and Ontario Governments.  Bahiya Collections does not retain tax charges for themselves.   

Please note that beginning July 1st, 2010 in accordance with the Harmonized Sales Tax (HST) legislation, we will be required to charge 13% of the purchase value to all customers.

INTERNATIONAL CUSTOMS AND DUTY CHARGES
International customers – those outside Canada - must pay applicable sales tax, duty and Customs charges. These charges vary by country and may be an additional amount collected upon delivery of your order.  Unfortunately we’re not able to provide you with the exact amount you will be charged.  Please contact your government and customs brokerage for specific details on those charges.  Your order confirmation details only the charges we are collecting. Contact your local government for more specific information.

PAYMENT
We accept PayPal as the method of payment.  Please note that membership to PayPal is not a prerequisite to order from us.  For those who prefer to not have a membership, PayPal will accept payment using Visa, MasterCard and American Express credit cards.   

We will be exploring other payment options in the future.

SALES
Our products are backed by a 30-day return policy, provided that the items are in good condition.  If you are not satisfied with an item you have purchased, you may return it within 30 days from the day the item was received.  A record of the date received is associated with the tracking number on the shipment.  The value of the purchased items is fully refundable.  However, the shipping costs are not.  The customer must bear all shipping costs associated with a return purchase.

SHIPPING
Provided that the items are in stock, shipments are typically sent out for delivery within 1-2 business days of the order being submitted.  We reserve the right to lengthen this timeframe if there are extenuating circumstances that prevent the item from shipping out within 1-2 business days.

The shipping provider used is Canada Post.  In comparison to other shipping service providers, we have found Canada Post to offer the most competitive service and value.  

Shipping charges are based on the number of items purchased (weight).  The shipping costs breakdown is detailed in the chart below:

  1-2 items    
3-4 items     > 4 items
CANADA      
Canada - Xpresspost – Within 2 business days 16.99 16.99 24.99
Canada - Expedited Parcel – Within 4 business days 9.99 9.99 14.99
Canada - Local Pickup in Toronto Free    Free    Free   
UNITED STATES      
United States - Xpresspost USA – 4-5 business days 18.99 24.99 32.99
United States - Expedited Parcel  – 8 business days 14.99 16.99 24.99
United States - Small Packet US Air –  4-10 business days 14.99      
United States - Small Packet US Surface – 6-12 business days      12.99    
INTERNATIONAL       
Small Packet International Air –  6-10 business days 30.00 40.00 45.00

                                                                                 
 * Shipping charges are quoted in Canadian dollars

For international shipments (those outside of Canada and the U.S.), the minimum charge is shown.  Shipping costs to international countries will vary depending on the location.  In addition to the charge posted on the website for international shipments, those customers will be sent a request for payment from PayPal for the difference in shipping charges.  For example, if the shipping cost posted online for an international shipment is $29, and the customer requested a Brazil delivery (which in reality would be $45), after the transaction has been completed online, an additional $16 would be requested from the customer.  Delivery of the shipment will proceed upon full payment.

For a quote on the exact shipping costs for an international destination, please contact us.

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