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GENERAL
Where are you located?
Bahiya Collections is located in Toronto, Canada.
Do you have a store that I can visit?
No, we do not have a physical store presence. However, for those customers living in the Toronto area, they do have the opportunity to pick-up their orders directly from us to avoid the shipping charges.
CLOTHING
Where is your clothing sourced from?
We do not design or produce our clothing. All of our clothing are from a variety of Muslim designers from around the world.
Do you offer your clothing wholesale?
No, we do not. Feel free to contact our suppliers for wholesale opportunities.
PURCHASING / RETURNS
The prices on the site are quoted in Canadian dollars. What if I want to pay in a different currency (i.e. US Dollars)
The payment processing is handled by PayPal. You can select your currency preference in PayPal and the equivalent Canadian Dollar value will be charged to your account.
How safe is it to purchase on the site? Is it safe to give out my credit card information?
Our website does not capture or store any credit card information. Instead, our payment processing is handled by PayPal, which has a strong reputation in the marketplace for securing online transactions. PayPal is widely considered to be one of the most safe and reliable providers, which is why we have elected to outsource this function to them.
If I am dissatisfied with my purchase, can I return the items?
Our products are backed by a 30-day return policy. If you are not satisfied with an item you have purchased, you may return it within 30 days from the day the item was received. The value of the purchased items is fully refundable. However, the shipping costs are not. The customer must bear all shipping costs associated with a return purchase.
SHIPPING
I live in the Toronto area. Can I just pick up my order rather than have it shipped?
Yes! For customers in the Toronto area, they can arrange to pick up their order directly from us – free of shipping charges. At the checkout page, please make sure to enter the Free Shipping selection in the Shipping drop-down menu. That will waive the shipping fee.
What are the shipping rates for international orders (outside Canada and U.S.)?
Shipping rates will differ by country and the number of items purchased. Please contact us for a quote on your order
Will I be able to track my order while it’s being shipped?
Yes, you will be provided with a tracking number from which you can input into the Canada Post website for tracking purposes.
How soon are orders shipped?
Orders are shipped by the next business day.
How long will my order take to arrive?
It depends on what shipping option you select. For a list of options, please refer to our Sales and Shipping Policy.
GIFT CARDS
Is there an expiration date for gift cards?
There is no expiration date for gift cards.
How does the gift card work?
When a gift card is purchased, the card is mailed to the customer. On the back of the card, a unique code is printed. To redeem the gift card amount, enter that number on the gift card when checking out.
How do I redeem a gift card?
Populate the shopping cart with the items you are purchasing. Proceed to the Check Out page where you will find a field to enter a Gift Card code. Enter the Gift Card code which can be found on the back of the Gift Card and click OK. Your purchase amount will reduce by the amount remaining on the gift card.
What happens if the amount on the gift card is MORE than the cost of my purchases?
Whatever amount that is left over after your purchase, will remain on your card. For example, if you use a new $100 gift card and redeem it on a $40 purchase, the updated value of the gift card after the purchase is $60.
What happens if the amount on the gift card is LESS than the cost of my purchases?
Whatever amount that is not covered by the gift card, will have to be paid. For example, if you use a new $100 gift card and redeem it on a $150 purchase, you will have to pay $50 for the excess amount. Once the card is fully redeemed it becomes inactive.
Can a gift card be used for any items that Bahiya Collections offers?
Yes. However, shipping and handling charges are not covered by gift cards.
ACCOUNT
Why should I create an account?
By creating an account, you can save your information in a profile so that when making future purchases you don’t have to re-enter that information. Please note that we do not ask for or save payment or credit card information.
How can I edit my profile information?
Once you are logged into your account, click on the My Account option on the right-panel menu.
Is my account information shared with anyone?
No. We take the issue of maintaining privacy of account information very seriously. For more information, please see our Privacy Policy.
CUSTOMER SERVICE
If I need assistance or have questions, who can I speak to?
There are a few ways to contact us, depending on your communication preference. You can:
Call us at 416-801-1626
Email us on the Contact Us page
Call us on Skype. Our Skype ID is bahiya.collections